Freewave.Online

Fast. Affordable. Reliable.

Frequently Asked Questions

Choosing an Internet Option

What's the difference between Calyx Internet and Starlink?

Calyx Internet uses T-Mobile's cell towers — it's wireless internet like your phone, but with a dedicated router. It's the cheapest option ($41.67/mo prepaid annually) and works well if you have decent T-Mobile cell signal at your location.

Starlink uses satellites — it works almost anywhere, even in remote areas with no cell signal. It costs $50/mo and requires mounting a dish outside with a clear view of the sky.

Short version: If you have T-Mobile signal, start with Calyx — it's cheaper. If you don't, or if you need the fastest speeds possible, go with Starlink.

How do I know if Calyx will work at my location?

Calyx uses the T-Mobile network, so the best test is: if you or someone nearby has a T-Mobile phone, check the signal bars inside your home and run a speed test. If you're getting 2+ bars and 10+ Mbps, Calyx will work for you.

We walk through this step by step on the Calyx Internet page, including links to download speed test apps.

Do I need to buy a router?

It depends on which Calyx plan you choose:

  • Contributor or Sustainer plans — a hotspot device is included.
  • Sprout (SIM-only) plan — you buy your own router. This is what we recommend because you get better performance, external antenna support, and the flexibility to upgrade hardware later.

Starlink includes everything you need (dish + router) in the box.

We have router recommendations on the Calyx Internet page.

What if I can't afford $40-50/month?

If you qualify, you can get unlimited T-Mobile internet for $10/month through the PCS Wireless low-income program. No contracts, no credit checks.

See our low-income internet page for eligibility details and signup links.

Can I use these for working from home / video calls?

Yes. Both Calyx and Starlink provide enough speed for video conferencing (Zoom, Teams, etc.), streaming, and general work-from-home use. Calyx speeds vary by location (25–150 Mbps), while Starlink typically delivers 100+ Mbps.

If you need rock-solid reliability for work, consider adding a backup internet connection so you're covered if your primary goes down.

Support Plans

What does remote support actually include?

Remote support covers troubleshooting, configuration, and network management — anything we can do without being physically at your location. That includes things like:

  • Diagnosing slow internet or connection drops
  • Router and network configuration
  • Helping you set up new devices
  • Advising on upgrades or changes

It does not include hardware, physical installation, or third-party service fees.

Can I cancel my subscription?

Monthly plan ($10/mo): There's a 12-month minimum commitment. After 12 payments, you can cancel anytime — your access continues through the end of the billing period.

Annual plan ($120): Non-refundable. Service runs for the full 12 months.

If you chose "auto-cancel" during signup, the monthly plan ends automatically after 12 payments.

How fast do you respond to support requests?

As fast as we can — often within minutes. If we're on another call, it may take a few hours. We prioritize in order received and don't leave anyone hanging.

What's the difference between remote and onsite support?

Remote ($10/mo or $120/yr) — we help you over the phone or remotely. Available anywhere in the USA.

Onsite ($150/hr) — we come to your location for hands-on work like hardware installation, network builds, or problems that can't be solved remotely. Available in San Juan County, WA.

General

Does Freewave.Online sell internet service?

No. We don't sell internet directly. We help you find the best option for your situation and connect you with the provider. Some of the links on our site are referral links — we may earn a small commission at no extra cost to you.

What we do sell is support: help getting set up, troubleshooting when things break, and ongoing network management.

What area do you serve?

Remote support: anywhere in the USA.

Onsite support: San Juan County, Washington (Orcas, San Juan, Lopez, Shaw, and surrounding islands).

Internet referrals: the providers we recommend (Calyx, Starlink, Mint Mobile, etc.) are available nationwide, though coverage varies by location.

Do you use AI tools?

Yes. We use AI-assisted tools as part of how we deliver support, build recommendations, and run operations. It helps us respond faster and keep prices low. See Section 7 of our Terms of Service for details.

Still have a question?

Contact Us Call 321-222-0889